Terms of Service

General

These General Terms apply generally to the use of the service Reachme.chat (the "Service" or “Reachme.chat”), and constitute a contract between you and the company Lange Nagel Steffen Thomsen GbR ("The Company"). These terms govern your access to and use of the Reachme.chat application and website (the "Service"), and any video, sound, text, graphics, or other materials sent, received, stored or otherwise appearing in the Service (collectively referred to as "Content"). Parts of the Service may display Content that is not Reachme.chats (“User Content”). Such content is the sole responsibility of the person or entity that has made it available. When "Content" is used in this document, it refers to both content provided by Reachme.chat and User Content collectively, unless otherwise specified.


Where applicable, "The Company" shall also be understood as a reference to affiliates, suppliers, partners and other third parties Reachme.chat may engage or otherwise cooperate with in connection with the Service.


By using Reachme.chat you agree to these General Terms and the Privacy Policy (collectively referred to as "Terms"). Please read them carefully. If you don’t agree to the Terms, you can’t use Reachme.chat.


We may change these Terms at any time. If a change is material, we’ll let you know before it takes effect provided that we have your correct email address. By using Reachme.chat on or after that effective date, you agree to the new Terms. If you don’t agree to them, you should delete your account before they take effect, otherwise your use of the Service and Content will be subject to the new Terms.


Scope of Reachme.chat services

You might be using Reachme.chat Service to create an individual profile, and provide services, as defined in this document, over paid-for video calls (referred as “Host”), or seek such services (referred as “User”).


As the provider of the Reachme.chat Service, Lange Nagel Steffen Thomsen GbR does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Host Services. Hosts alone are responsible for their Listings and Host Services. When Members make or accept a booking, they are entering into a contract directly with each other. Reachme.chat is not and does not become a party to or other participant in any contractual relationship between Members. Reachme.chat is not acting as an agent in any capacity for any Member, except for collecting Services fees, as described in this document.


While we may help facilitate the resolution of disputes, Reachme.chat has no control over and does not guarantee (i) the truth or accuracy of any Listing descriptions, Ratings, Reviews, or other Member Content, or (ii) the performance or conduct of any Member or third party. Reachme.chat does not endorse any Member, Listing or Host Services. Any references to a Member being "verified" (or similar language) only indicate that the Member has completed a relevant verification or identification process and nothing else. Any such description is not an endorsement, certification or guarantee by Reachme.chat about any Member, including of the Members identity or background or whether the Member is trustworthy, safe or suitable.


Age limitation

Reachme.chat is only for people 21 or older if they are residing in the United States, and 18 or older if they are residing anywhere else. By using Reachme.chat, you affirm that you are over the age limit effective for your country of residence. If we learn that someone under the minimum allowed age is using Reachme.chat, we’ll terminate their account. For use in educational or other settings, contact us.


How you can use the Service

Your use of Reachme.chat requires that you have hardware, software and an Internet connection fulfilling certain recommended requirements, as may be specified via our support team. If the recommended requirements are not met, you may potentially still use the Service, but normally with a lower quality or performance. Such reduced quality or performance will not give you the right to claim any compensation from Reachme.chat.


To use the Service, you will need to create a personal Reachme.chat account. You may register an account by following the instructions on the Website or other instructions prompted to you. You are responsible for providing and maintaining accurate and updated personal information, and for safeguarding your account information. You may not select or use an identity of another person with the intent to impersonate that person. You must use a valid email address, and Reachme.chat reserves the right to verify this at any time. Reachme.chat will not be liable for any loss or damage arising from your failure to comply with the above requirements.


Your account is strictly personal and shall not be used by any other person without your supervision. Neither shall you assign your account to any other person. You are in any event solely responsible for the use of the Service through your personal user account.


We may change, terminate, or restrict access to any aspect of the Service or your account, at any time, without notice. We reserve the right to impose limitations of use based on what we consider fair or legitimate usage.


You are responsible for your use of Reachme.chat, including the lawfulness of any content displayed, shared, uploaded or otherwise made available by you in the Service (“the User Content”).


Video services for Reachme.chat, are provided by Twilio Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105 (Twillio), and are subject to the Twillio Terms of Service. By agreeing to these terms and continuing to use Reachme.chat, you agree to be bound by the Twillio Terms of Service, as the same may be modified by Twillio from time to time.


Restrictions on Content and Use of the Service

We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect our rights, property or safety, our users and the public.


We reserve the right to report illegal activity to applicable local authorities. Prohibited User Content includes, without limitation, content which:


  • is offensive, such as User Content that engages in, endorses or promotes racism, bigotry, discrimination, hatred, harassment or physical harm of any kind against any group or individual;
  • displays or links to pornographic, sexually explicit or any other indecent material;
  • promotes or endorses false or misleading information or illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
  • promotes or endorses an illegal or unauthorised copy of another persons copyrighted work;
  • infringes on other’s trademarks, copyright or legal rights
  • contains restricted or password only access pages or hidden pages or images;
  • solicits passwords or personal data from other users; or
  • violates the rights of or harms or threatens the safety of other users or the Service.
  • shares Personal information about others, without their consent

Any use or reliance on any Content or materials posted via the Service or obtained by you through the Service is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Service. You understand that by using the Service, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, Content that have been mislabeled or is otherwise deceptive. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content generated or made available via the Service.


We give you a personal, limited, worldwide, royalty-free, non-assignable, non-sublicensable and non-exclusive license to use the software that is provided to you by us as part of the Service for your personal or business use. This license is for the sole purpose of enabling you to use the Service as provided by us, subject to these Terms.


You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Service, our internal computer systems including technical delivery systems of our subcontractors used to provide the Service; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Service by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Service to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Service or its users.


The Service may contain cryptographic functionality where the export of such could be restricted under applicable export control laws. You shall not export or re-export the Service or parts of it in violation of such laws or regulations.


Service Fees

Reachme.chat may charge fees to Hosts ("Host Fees") and/or Guests ("Guest Fees") (collectively, "Service Fees") in consideration for the use of the Reachme.chat Platform.


Any applicable Service Fees (including any applicable Taxes) will be displayed to a Host or User prior to creating a public profile or booking a video call. Reachme.chat reserves the right to change the Service Fees at any time, and will provide Members adequate notice of any fee changes before they become effective. Such fee changes will not affect any bookings made prior to the effective date of the fee change.


Payment processing services for Reachme.chat, including the processing and storing of credit card data, are provided by Stripe Inc. (“Stripe”) and are subject to the Stripe Services Agreement — United States (“Stripe Services Agreement”). By agreeing to these terms and continuing to use Reachme.chat, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Reachme.chat enabling payment processing services through Stripe, you agree to provide Reachme.chat accurate and complete information about you and your business, and you authorize Reachme.chat to share with Stripe Inc. this information and transaction information related to your use of the payment processing services provided by Stripe.


You are responsible for paying any Service Fees that you owe to Reachme.chat. The applicable Service Fees (including any applicable Taxes) are collected by Stripe on behalf of Reachme.chat. Stripe will deduct any Host Fees from the Call Fee before remitting the payout to the Host. Any User Fees are included in the Total Fees collected by Stripe. Except as otherwise provided on the Reachme.chat Platform, Service Fees are non-refundable.


Privacy and Personal Data

When delivering the Service, Reachme.chat will collect and process personal data about you and your use of the Service. By using the Service, you agree that Reachme.chat can use your personal data in accordance with our Privacy Policy and in accordance with the consents you have given us. The Privacy Policy is available on this page. Reachme.chat will comply with US privacy regulations.


Communication

Reachme.chat may need to send you information about the Service, such as important service announcements and administrative messages, by SMS, email or other means of electronic communication, by posting a notice on the Website, or through any other relevant communication channels. Reachme.chat may offer to send you promotional information by SMS, email or other means of electronic communication. You may choose to opt in to receiving such communication and can manage your consents in the Settings page.


Integrations

We may make available functionality allowing you to integrate other services (“Integration Service”) into Reachme.chat. Usage of such services will be governed by the Terms applicable for the Integration Service used. When using the Service or third-party integrations to the Service, you may be exposed to commercial messages and advertisements. The Website and the Service may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by Reachme.chat of the contents of such third party websites. Reachme.chat excludes any responsibility for the content of linked third party websites.


Intellectual Property Rights

All rights, title to and interest in the Service (excluding User Content) are and will remain the exclusive property of Reachme.chat. The Service and its content are protected by copyright and other intellectual property rights in the country you reside as well as foreign countries.


Except for the limited, personal, non-exclusive, non-transferable and revocable license granted to you for the sole purpose of your use of the Service in compliance with the Terms, you are not granted any ownership of or license to any intellectual property rights in our Service or in the content owned by us our partners that you access through the Service.


The trademarks, logos, domain names and any other similar signs or symbols which are displayed on the Website or as part of the Service are the registered and unregistered marks of Reachme.chat. Nothing in the Terms grants you the right to use any such marks.


You retain your rights to any Content you submit, post or display on or through the Service.


Termination

You may stop using our Service, by contacting Reachme.chat at [email protected], and requesting account deletion. You may terminate your subscription at any time. The Company reserves the right to terminate the Service and the agreement with you with immediate effect upon written notice to you. No users are entitled to refunds upon termination due to breach of these Terms.


Miscellaneous

Disclaimer of warranty. Reachme.chat provides the Service to you "as is". You acknowledge that the Service is not error-free. You use it at your own risk and discretion. That means the service doesn’t come with any warranty. None express, none implied. The service will be continually developed, and you acknowledge that changes to functionality and layout may be carried out without advance notice. Reachme.chat makes no warranties, expressed or implied, with respect to the availability, merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, performance and quality of the Service. Reachme.chat will from time to time have to carry out updates and maintenance of the Service, due to technical, security or operational reasons, during which time the Service might be unavailable. Reachme.chat will make reasonable efforts to arrange updates and maintenance outside of peak usage hours.


Limitation of Liability. Reachme.chat shall not be liable for any damages, whether arising under law, contract, warranty, indemnification, tort or otherwise, including, without limitation, incidental and consequential damages, loss of profits or business opportunities, or damages resulting from loss of data or loss of access to the Service. Indemnity. You agree to indemnify, defend and hold harmless Reachme.chat and its partners from all claims, liabilities and expenses (including reasonable attorney's fees) that arise from your misuse of the Service in breach of the Terms or applicable laws. Reachme.chat reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You shall cooperate in good faith with Reachme.chat in asserting any available defenses. Partial invalidity. If any provision of the Terms is declared invalid or unenforceable by a court or other binding authority, the remaining terms (or parts), conditions and provisions shall continue to be valid and enforceable to the fullest extent permitted by law.


Force majeure. Force Majeure means any circumstances beyond the reasonable control of either party, including, without limitation, fire, explosion, strikes or other labor disputes, riots or other civil disturbances, voluntary or involuntary compliance with any law, order regulation, recommendation or request of any governmental authority, and errors or downtime in networks, power supply, gateway or similar failures of communication. Neither party will have any liability, other than for the payment of money owing, for their failure to perform any of their contractual obligations arising out of or in connection with events of force majeure.


Assignment. Reachme.chat is entitled, in whole or in part, to assign its rights and obligations under the Terms to a third party at its own discretion.


Choice of Law and Dispute Resolution. The Terms shall be governed by and interpreted in accordance with United States law. Any dispute, controversy or claim arising out of or in connection with the Terms shall be subject to the jurisdiction of the United States courts.


More questions?

Contact our support team at [email protected] Most questions will be answered within 24 hours.

Data Policy

Personal data (usually referred to just as "data" below) will only be processed by us to the extent necessary and for the purpose of providing a functional and user-friendly website, including its contents, and the services offered there.

Per Art. 4 No. 1 of Regulation (EU) 2016/679, i.e. the General Data Protection Regulation (hereinafter referred to as the "GDPR"), "processing" refers to any operation or set of operations such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, or combination, restriction, erasure, or destruction performed on personal data, whether by automated means or not.

The following privacy policy is intended to inform you in particular about the type, scope, purpose, duration, and legal basis for the processing of such data either under our own control or in conjunction with others. We also inform you below about the third-party components we use to optimize our website and improve the user experience which may result in said third parties also processing data they collect and control.

Our privacy policy is structured as follows:
I. Information about us as controllers of your data
II. The rights of users and data subjects
III. Information about the data processing

I. Information about us as controllers of your data
The party responsible for this website (the "controller") for purposes of data protection law is:
Lange Nagel Steffen Thomsen GbR
Elisabethstr. 9, 80796 München, Germany
Telephone: +49 89-21538999
Fax:-
Email: [email protected]

The controller data protection officer is:
Frank Steffen

II. The rights of users and data subjects
With regard to the data processing to be described in more detail below, users and data subjects have the right
to confirmation of whether data concerning them is being processed, information about the data being processed, further information about the nature of the data processing, and copies of the data (cf. also Art. 15 GDPR);
to correct or complete incorrect or incomplete data (cf. also Art. 16 GDPR);
to the immediate deletion of data concerning them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary as stipulated in Art. 17 Para. 3 GDPR, to restrict said processing per Art. 18 GDPR;
to receive copies of the data concerning them and/or provided by them and to have the same transmitted to other providers/controllers (cf. also Art. 20 GDPR);
to file complaints with the supervisory authority if they believe that data concerning them is being processed by the controller in breach of data protection provisions (see also Art. 77 GDPR).
In addition, the controller is obliged to inform all recipients to whom it discloses data of any such corrections, deletions, or restrictions placed on processing the same per Art. 16, 17 Para. 1, 18 GDPR. However, this obligation does not apply if such notification is impossible or involves a disproportionate effort. Nevertheless, users have a right to information about these recipients.

Likewise, under Art. 21 GDPR, users and data subjects have the right to object to the controller future processing of their data pursuant to Art. 6 Para. 1 lit. f) GDPR. In particular, an objection to data processing for the purpose of direct advertising is permissible.

III. Information about the data processing
Your data processed when using our website will be deleted or blocked as soon as the purpose for its storage ceases to apply, provided the deletion of the same is not in breach of any statutory storage obligations or unless otherwise stipulated below.

Server data
For technical reasons, the following data sent by your internet browser to us or to our server provider will be collected, especially to ensure a secure and stable website: These server log files record the type and version of your browser, operating system, the website from which you came (referrer URL), the webpages on our site visited, the date and time of your visit, as well as the IP address from which you visited our site.
The data thus collected will be temporarily stored, but not in association with any other of your data.
The basis for this storage is Art. 6 Para. 1 lit. f) GDPR. Our legitimate interest lies in the improvement, stability, functionality, and security of our website.
The data will be deleted within no more than seven days, unless continued storage is required for evidentiary purposes. In which case, all or part of the data will be excluded from deletion until the investigation of the relevant incident is finally resolved.

Order processing
The data you submit when ordering goods and/or services from us will have to be processed in order to fulfill your order. Please note that orders cannot be processed without providing this data.
The legal basis for this processing is Art. 6 Para. 1 lit. b) GDPR.
After your order has been completed, your personal data will be deleted, but only after the retention periods required by tax and commercial law.
In order to process your order, we will share your data with the shipping company responsible for delivery to the extent required to deliver your order and/or with the payment service provider to the extent required to process your payment.
The legal basis for the transfer of this data is Art. 6 Para. 1 lit. b) GDPR.

Customer account/registration
If you create a customer account with us via our website, we will use the data you entered during registration (e.g. your name, your address, or your email address) exclusively for services leading up to your potential placement of an order or entering some other contractual relationship with us, to fulfill such orders or contracts, and to provide customer care (e.g. to provide you with an overview of your previous orders or to be able to offer you a wishlist function). We also store your IP address and the date and time of your registration. This data will not be transferred to third parties.
During the registration process, your consent will be obtained for this processing of your data, with reference made to this privacy policy. The data collected by us will be used exclusively to provide your customer account.
If you give your consent to this processing, Art. 6 Para. 1 lit. a) GDPR is the legal basis for this processing.
If the opening of the customer account is also intended to lead to the initiation of a contractual relationship with us or to fulfill an existing contract with us, the legal basis for this processing is also Art. 6 Para. 1 lit. b) GDPR.
You may revoke your prior consent to the processing of your personal data at any time under Art. 7 Para. 3 GDPR with future effect. All you have to do is inform us that you are revoking your consent.
The data previously collected will then be deleted as soon as processing is no longer necessary. However, we must observe any retention periods required under tax and commercial law.
Data Protection Statement by Anwaltskanzlei Weiß & Partner


Matomo

We use on this website the software "Matomo" (www.matomo.org), a Service of the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand. The software places a cookie (a text file) on your computer, with which your browser can be recognized. Are subpages of our website is called up, the following data is stored:

  • the IP address of the user, shortened by the last two bytes (anonymised)
  • the called subpage and time of the request
  • the page from which the user reached our website (referrer)
  • which browser with which plugins, which operating system and which screen resolution is used
  • the time spent on the website
  • the pages that are accessed from the called subpage

The data collected with Matomo will be stored on our own servers is saved. The data will not be passed on to third parties.


Legal basis

The legal basis, on which we through Matomo personal data is Art. 6 para. 1 lit. f of the DSGVO.


Purpose of the data processing

We need the data to analyze the surfing behavior of the users and Information on the use of the individual components of the website on received. This enables us to improve the website and its user-friendliness. to constantly optimize. In these purposes lies our legitimate interest pursuant to Art. 6 para. 1 lit. f DSGVO. By making the IP address, we take into account the interest of the users in the protection of personal data Data invoice. The data will never be used to identify the user of the website personally identifiable and will not be combined with other data merged. Translated with www.DeepL.com/Translator (free version)


Duration of the storage:

The data is deleted when it is no longer required for our purposes.


Right of appeal

Against the recording of the data in the manner described above, you can appeal in three different ways:

  • You can completely prevent the storage of cookies in your browser. The however, this may mean that you may not be able to use some of the features of our website, which require identification of the user, and which are (shopping cart, orders, personal settings, etc.)
  • You can activate the "Do-not-Track" setting in your browser. Our Matomo system is configured to use this setting respected.
  • You can create an opt-out cookie with a mouse click below that is valid for two years. As a result, Matomo will not register your further visits. Please note, however, that the opt-out cookie will be deleted if you delete all cookies."

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